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Warranty Information

The FireFold Signature Lifetime Warranty covers every FireFold cable, keystone jack, and many other audio/video and networking products.

Most other products carry a one year warranty. All electronic devices such as splitters, switches, and converters carry a one-year warranty unless otherwise noted.

The FireFold Signature Warranty applies to manufacturer defects only and all items returns as defective will be assessed for signs of excessive wear and tear. Damage caused by misuse is not considered a manufacturer defect and is not covered under warranty.

Please note: If you purchased an item from our website,, you must return the item to our warehouse by mail or to the pick up counter to make a warranty claim. Items purchased online are not eligible for warranty claims at the FireFold Express location.

Warranties are only valid when purchased directly from FireFold or through an authorized FireFold reseller. If your product was purchased through an unauthorized reseller, all warranties are null and void.

Please visit our Return Policy to fill out an RMA request and expedite your warranty claim./pages/return-policy

Authorized Dealers

At this time, there are no authorized resellers of FireFold products. If you purchase a FireFold branded product from any merchant other than FireFold, we cannot honor any warranty claims.

Manufacturer Warranties

Atlona: All Atlona products carry a 10 Year Limited Manufacturer Warranty.

ButtKicker: The Guitammer Company products are warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase by the original end user - and warranty terms are included with each item.

Crimson-AV: Crimson warrants its products to be free of defects in material and workmanship for 10 years.

Great Lakes Case & Cabinet: Great Lakes Case & Cabinet Co., Inc. warrants that each of its standard products is free from defects in material and workmanship for a period of one year from date of shipment.

Kendall Howard: Kendall Howard offers a Limited Lifetime Warranty on most products. Some carry a 1 Year or 5 Year Limited Manufacturer Warranty and will be noted as so on the product page.

Middle Atlantic Products: Middle Atlantic offers a lifetime warranty on all sheet metal products They offer a 7 Year Warranty for casters and products constructed of wood, and a 3 Year Warranty on all power products, lighting, temperature, cooling and control products and products with slides or that rotate. Products containing LCD screens are warranted for a period of 1 year.

Optoma: Optoma Technology warrants its product to be free from defective materials and workmanship. Specific warranty periods are indicated on the product pages.

Peerless AV: All Peerless AV mounts carry a 5 Year Limited Manufacturer Warranty. Furniture, cleaning products, and electronic products and components are warranted for a period of 1 year. Peerless cables are warranted for a period of 25 years.

PureLink AV: All PureLink AV PureMedia and Media Axis products are warranted from defects in workmanship and materials under normal use for a period of 5 years on parts and 3 years on labor. PureView products are warranted for a period of 39 months on parts and labor, and all other products are warranted for 3 years.

Quest: Quest Manufacturing Company warrants its metal fabricated products which include all enclosures, racks, shelves, wire management and rack accessories to be free from any manufacturing and/or material defects for a period of five years following delivery of original purchase.

Vertical Cable: All category related products (networking cable, etc.) are warranted for a period of 15 years. All other Vertical Cable products carry a 1 Year Warranty.

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