Help Center

Please contact us by phone within 15 minutes of placing the order or we cannot guarantee we will be able to change it. We have to be quick to offer same-day shipping!

Placing an order on the website is the easiest way. Add items to your cart and proceed to check-out. If you’d rather not order online, you can give us a call during business hours to order.

Either you are not local to our NC warehouse or one or more items in your order isn’t stocked locally. Individual product pages will state local pickup availability. 

If your billing or shipping address is located in NC, our website will charge you tax. All it knows is where you are. To place an NC tax exempt order, please give us a call. We will need a copy of your tax exempt certificate if we don’t already have it on file.

Sure! But please contact us within 15 minutes of placing your order or we may not be able to change it. Changing a shipping address may also change shipping charges. 

Please let us know as soon as possible. Report any order issues by phone, email, or chat within 10 days of receipt. We may ask for pictures to resolve the issue more quickly. 

Subscribe to our newsletter and follow us on social media for the most up-to-date coupons. You can also check the home page of our website to see if we are running a current special or sale.  

Most orders placed before 4:00 Eastern ship the same day. Certain brands or products may have more of a lead time. Once shipped, typical ground transit is 1 to 5 business days. 

In most cases, the order simply does not meet the minimum total for free shipping. Certain bulk cable, racks/enclosures, tools, and wire management solutions cannot ship free due to weight and dimension restrictions.

We offer international shipping via USPS for most products. 

If you have an account, just log into your account to check tracking on your order. You can also take a peek at the tracking number sent via email once the order has shipped. If neither is an option for you, contact us and we can check. 

We do not ship on most major holidays.

You can find our return policy here:

https://www.firefold.com/pages/return-policy 

We currently offer free return shipping on most orders. 

The return window is 60 days from the date of purchase for most items. Middle Atlantic, Kendall Howard, and Great Lakes products have a 30 day window.

We hope not. However, restocking fees may be charged if a product is returned in a condition that is no longer like new. Select brands are also always subject to a restocking fee.  

Please request an RMA by filling out the form located on this page:

https://www.firefold.com/pages/return-policy 

Our address is 990 Biscayne Dr, Concord, NC 28027 and our phone number is 704-979-7100. Our general customer assistance email is  help@firefold.com. 

We are open Monday through Friday, 8 AM to 5 PM EST.

Our warehouse and customer service are located in Concord, NC. 

We will be closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the Friday after), Christmas Eve, and Christmas Day. 

The retail store address is 9900 Poplar Tent Rd, Suite 130, Concord, NC 28027.

They are open Monday through Saturday, 10 AM to 8 PM and Sunday 12 PM to 6 PM

They stock basic necessities like TV mounts and cables. They also offer computer and cell phone repair, new and refurbished computer sales, and AV installation services. 

You can give them a call at 704-979-3460 or visit them at 9900 Poplar Tent Rd, Suite 130, Concord, NC 28027.