Same Day Shipping Guarantee
FireFold offers convenient, same day shipping on most in-stock items. Orders placed before 4:00PM Eastern Time may ship same business day depending on stock and vendor location. Different vendors have specific cut-off times. For questions or clarity, please contact Customer Service.
***Please note that during the COVID-19 pandemic, there may be delays to order processing and shipments. We apologize for any inconveniences.***
Some products do not ship from our Concord, NC warehouse, so please consider this when estimating shipping times. These products are not covered under our same day shipping guarantee. If you have questions about items which do not list a specific shipping location or require an item to ship directly from our NC location, please contact Customer Service before placing your order.
Priority Mail Shipping
Please note: Priority Mail Shipping is not a guaranteed service. The delivery time is an estimated time only. FireFold is not responsible for orders not delivered within the estimated time frame
Many items are available for local pickup at our Concord, NC warehouse. Please call prior to placing your order to verify we have these items in stock. Once placed, these orders can be picked up at our warehouse dock entrance. Please use the first driveway on the left side of the building and proceed past the front entrance to the warehouse entrance to pick up your order.
Once your order is placed, you will be notified by email when it is ready for pickup. Orders must be picked up within 10 business days of notification. FireFold.com orders cannot be picked up at the FireFold Express location. FireFold reserves the right to cancel and refund your order, if the product is not picked up within the 10 business day window.
Not getting Local Pickup as an option, even though you're in North Carolina?
The most likely cause of not having Local Pickup as an option is that one or more items in your cart ship directly from the manufacturer, so Local Pickup is not an option for the order. If you would like to pick up the items stocked in our Concord warehouse, you can place a separate order for these items only and you should see the Local Pickup option, or you can give Customer Service a call at 704-979-7100 and they can combine the orders and notify the warehouse you'll be doing a partial pickup on the order.
May incur a customs charge. FireFold does not control the charge and is not responsible for any fees you may encounter. Some international shipments may incur a lead time of up to seven days. Please contact us if you have a time-sensitive order.
Shipping on Your Account
We will be happy to ship on your own FedEx account, but some orders may incur a $5 handling fee, depending on the product included. Please consult a Customer Service or Sales Representative for details before placing your order. Sorry, but we cannot ship on carrier accounts other than FedEx.
Free Shipping on Thousands of Products Every Day
We offer free shipping on thousands of products every day. Look for the Free Shipping icon on each product page to see which ones qualify.
Various products do not qualify for free shipping, but don't worry - if you spend a minimum of $59.99, we will cover shipping on most orders. Valid on First Class, Priority Mail and Ground Shipping. Actual shipping method will be at FireFold's discretion and does not reflect method chosen at checkout. Liftgate and areas of limited access (residential freight) fees will apply. THIS OFFER EXCLUDES ALL BULK CABLE, RACK ENCLOSURES, QUEST WIREHIDER PRODUCTS, SELECT KLEIN TOOLS PRODUCTS, AND VARIOUS OTHER PRODUCTS AND BRANDS.
Free Shipping applies to the lower 48 US States only. International orders and shipments to AK, HI and PR will incur shipping charges. Items with free shipping will be sent the most economical method available. If you need your item within a specific time frame, please choose an expedited shipping method.
Please note: Items with Free Shipping may not qualify for the Same Day Shipping Guarantee. Contact us if you have any special requirements for the order shipping same day, and we will try to accommodate you if possible.