Return Lower

Details and Specifics

Returns for functional products past 60 days are not accepted
Select brands have a 30 day money back guarantee (iMicro, Kendall Howard, GLC, Middle Atlantic, EcoFlow, Pale Blue, Bosstab)
Select brands are not returnable unless the product(s) received are considered defective (Tripp Lite, Zonit - exchange only)
Special order products are guaranteed for 30 days only
Products without an approved RMA # may be refused
Returns should be mailed within 10 business days
Products must be in original packaging, like new condition without visible wear and tear, complete with manuals, accessories, and documentation
Products with significant wear or missing parts may be refused or subject to a 15% restocking fee at the discretion of FireFold
Products should be free of non-removable labels and writing on the product or packaging
Refunds will be issued with the payment method used to originally place the order when possible
Initial shipping charges may not be refunded unless the product is deemed defective or an internal FF error
Prepaid return shipping label amount may be deducted from refunds unless product is deemed defective or due to an internal FF error
Select brands may be subject to 15-25% restocking fees

Store credit may be offered for returns outside of the 60 day window
Store credit will be valid for 1 year from the issue date
Defective product returns past 60 days may not be accepted unless it is covered under warranty
Defective products are inoperable due to manufacturer defect
FireFold is not responsible for compatibility issues with your components. We are available to assist in troubleshooting the issue
FireFold will test defective products and upon determining if the product is defective, FireFold will ship the replacement at no charge
If the product is not defective, FireFold will issue a refund less the initial and return shipping charges
If FireFold made an error on your order, please contact us within 5 business days of delivery to resolve
After 5 business days, returns of internal FF errors may not be honored
For any products that were free shipping, the shipping charge incurred by FF may not be refunded for any orders due to customer error
Please do not submit the form for an RMA # if you are hoping to cancel an order
Please contact our team within 15 minutes of placing the order in order to successfully make changes or cancel an order
Orders requested for cancellation outside of 15 minutes, may not be allowed
Clearance products may not be eligible for returns
Items damaged in transit must be reported within 5 days of delivery