Contact Us

If you have a problem or question, Please use the customer assistance form below.

 The FireFold Help Desk system will help us ensure that you receive assistance in an efficient and timely manner. To receive help, simply submit a "ticket" using the form on the page, and a representative will assist you at the earliest opportunity.


Customer Service:
Phone: 704-979-7100
Fax: 704-979-7150

Address:
2701 Derita Rd.
Concord, NC 28027

The best way to contact FireFold is via our Ticketing System above. We can ensure an accurate response in a timely manner with this system. The ticketing system allows you to view all communications that you have had with FireFold, and responses will be quicker than contacting FireFold via phone.


Notice:
FireFold conveniently offers a no-fee service for phone orders. Phone order discrepancies must be handled within fifteen minutes of placing the order with a FireFold representative. FireFold is not responsible for any discrepancies of what was ordered after a shipment has been created.
FireFold 2010 Holiday Schedule
FireFold observes the following holidays and will be closed:

New Years Day, Friday, January 1, 2010
Good Friday, Friday, April 2, 2010
Memorial Day, Monday, May 31, 2010
Independence Day, (Observe Monday, July 5, 2010)
Labor Day, Monday, September 6, 2010
Thanksgiving Day, Thursday, November 25, 2010
Day After Thanksgiving, Friday, November 26, 2010
Christmas Break, Thursday, December 23, 2010
Christmas Eve, Friday, December 24, 2010
Christmas Day, Saturday, December 25, 2010
New Year’s Eve Friday, December 31, 2010


Store Hours:
Monday - Friday: 8AM - 5:00PM EST

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