Freqently Asked Questions


How long will it take to get my order?

While we offer same day shipping on thousands of products stocked right here in our Concord warehouse, the actual time it takes to land at your doorstep depends largely on the shipping method you choose. USPS First Class and Priority Mail methods are not time guaranteed, only estimates. First Class Mail can take up to 14 business days, while Priority Mail typically arrives within 3 business days. FedEx Ground can take up to 5 business days. For time guaranteed delivery, choose 3 Day, 2 Day, or 1 Day shipping.

When will my order ship?

We offer same day shipping on most items stocked in our Concord warehouse when the order is placed before 5PM Eastern Monday through Friday (look for the Local Pickup Available icon on the product page). Items that ship directly from the manufacturer may require additional processing time. If you are not sure where your item is shipping from, please feel free to contact a Customer Service Representative for further assistance.

Tech Terms

4K: 4K is short for a 3840 x 2160 resolution. This is also called Ultra HD or UHD.

Active: A booster, adapter, or converter that uses power to work.

Adapter: A small accessory that changes one connector to another.

ARC: Audio Return Channel. Indicates a port or cable is capable of running backwards through the same cable. Most frequently used when connecting HDMI to a receiver or sound bar.

Bandwidth: Description of the maximum volume of data at any given time.

Bidirectional: Indicates signal can flow in either direction and it does not need to be connected in a specific manner.

CCA: Copper-clad aluminum cables have copper coated aluminum conductors.

CL2/CL3: Indicates the item is in-wall rated. CL2 is typically for residential purposes and CL3 is used for commercial settings.

Converter: A box that changes signal from one type to another.

Coupler: An adapter with two female ends, used to connect two male to male cables together.

Daisy-chaining: Connecting two or more of the same device in a row.

Directional: Indicates there is a specific end of the cable that must go to the television. Common in booster/repeater cables.

Display: Device a signal is going to. Examples include televisions, monitors, and projectors.

DisplayPort: Digital audio and video connection used on some computers and monitors.

Downscale: Take a higher quality signal and lower the resolution.

DVI: Digital Visual Interface. A video-only connection found most commonly on some desktop computers.

EDID: Extended Display Identification Data. Data information built into displays that helps the source decide what specifications it can support.

Equalizer: Special type of passive booster found in some HDMI cables that help level out the signal.

Gauge: Gauge is the thickness of a wire, often described as AWG. The lower the number, the thicker the wire.

Gbps: Gigabits per second. Used to describe the speed of data transmission in cables or networking.

Hardware: Physical equipment and components.

HDBaseT: A method for extending HDMI or other signal transmissions longer than normally possible. Uses Cat5e/Cat6 cables.

HDCP: High-bandwidth Digital Content Protection. It is a security measure to prevent copying of protected media.

HDMI 2.0: 2.0 is the newest version of HDMI currently available. Most new televisions are HDMI 2.0.

HDR: High Dynamic-Range. Used to describe high-definition resolutions.

Hz: Unit of frequency. Typically used to describe frame refresh rate in televisions.

Input: Port or connection that signal goes into, usually connects to a source.

Mini DisplayPort: Digital audio and video connection used on some computers and monitors. Thunderbolt and Mini DisplayPort can be used interchangeably for monitors.

Modem: Connects to the cable that brings internet service into your home or business, allowing you to access the internet.

Network Switch: Allows more than one computer or device to connect to a single router port.

Output: Port or connection that signal comes out of, usually connects to a display or destination.

Passive: A booster, adapter, or converter that does not use power to work.

Patch Panel: Used in networking, especially offices. Connects to a network switch and allows raw wire to be run to other areas of a building.

RedMere: Special type of active booster microchip found in some HDMI cables.

Resolution: A measurement of how sharp the picture is based on the number of pixels vertically and horizontally.

Router: Connects to a modem to allow multiple computers to use the same network.

Shielding: Foil around cables or conductors that protects against electromagnetic or radio frequency interference.

Source: Device the signal comes from. Examples include computers, DVD players, and cable boxes.

Software: Non-physical programs, typically found on hardware like computers.

Splitter: A box that allows you to show one signal source on two or more screens.

Switch: A box that allows you to change between two or more signal sources.

Thunderbolt: Apple connection that supports both audio-video and data uses. It is found on some MacBooks but not iPads or iPhones. Adapters are required for most Thunderbolt purposes.

Upscale: Take a lower quality signal and raise the resolution.

USB: Versatile data and power connection. It can be found on computers, speakers, printers, and phones. There are several shapes, sizes, and versions of USB.

VGA: Video Graphics Array. A video-only connection found on many computers, laptops, and monitors.