Apple has announced a recall of sorts on select iPhone 5 models due to a battery problem. Apparently, a small percentage of devices have a short battery life that need to be charged more frequently. A press release from Apple stated that “the affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.”
Apple will gladly replace the battery of the iPhone 5 free for anyone who has one of the affected phones that fall within a certain range of serial numbers. If the device is in working order but the battery life is very short and needs to be charged frequently, its battery may need to be replaced. Though this is not an official recall, Apple is offering a battery replacement program to affected devices.
So if you have one of the affected iPhones, how do you go about getting it replaced? Well, the first thing you should do is get the serial number on your phone. You can do this by going to “Settings,” choose “General,” then “About.” Scroll down until you get to the serial number. Then, go to https://ssl.apple.com/support/iphone5-battery/ and enter the serial number to see if your device is eligible for a free battery replacement.
Before you get the battery replaced, be sure to backup your data to iCloud or iTunes and erase data and settings. Also, turn off the “Find my iPhone” feature.
If your iPhone 5 is eligible, you can take to an Apple store or an authorized Apple service provider. You can also contact Apple’s technical support. If you have already replaced your battery on an eligible phone, Apple has stated that you can contact them for a refund.