FireFold Return Policy

All products returned MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturers boxes, contain all manuals, blank warranty cards, and other accessories or documentation provided by the manufacturer of FireFold. If a return is made and the item is not 100% complete, a refund may not be issued. All issues except for warranty replacements must be handled within 30 days of the order being placed.

FireFold offers up to 30 days on all returns. Please contact a Customer Service Representative prior to the return to discuss any questions you may have about opened or partial returns. FireFold recommends you fully insure your return shipment in the case it is lost or damaged. For your protection, use a carrier that can provide you with proof of delivery. To prevent any dissatisfaction or returns, FireFold offers free sales and technical support to ensure you are getting the product you desire prior to returning the items. Please contact us during our regular business hours for any questions you may have.

Return Terms

• Items must be returned within 30 days of order placement.

• Refunds will be issued via the method you originally used to pay for your order.

• You have 10 days within the issuance of the RMA # to ship out your return. If the item is received after this 10 day window it will be refused.

• Items returned must be in a like new, resalable condition with all packaging intact. If the item is not, a 15 to 25% restocking fee will be assessed, depending on the condition of the item.

• Shipping charges will not be refunded.

• All TV’s sold through FireFold.com carry a special return policy. A TV must be returned within 30 days and must be unopened with packaging in like new condition. Once a TV has been opened we cannot accept a return. FireFold recommends inspecting all freight before accepting delivery.

• Items returned without contacting us first for approval and RMA # will be refused.

• All items must be returned in their sealed original containers or they will be subject to the restocking fee. All items must be complete. FireFold is unable to accept returns with missing parts.

• Items in retail packaging must be in like new condition. Items that do not have complete or torn retail packaging will be subjected to a 15% restocking fee.

• PriceMelt items may be returned for store credit only.

• Returns must have the RMA # clearly marked on the outside of the package. Packages without RMA numbers will be returned to sender.

• Clearance items can only be returnable if defective. We only clearance out items if we are no longer planning to stock them.

• Return Requests are not a form of canceling an order before it is placed. Please call Customer Service during business hours to cancel an order.

• It may take up to fourteen (14) business days after receipt of a return for it to be fully processed.

How do I start the return process?

To open a new RMA ticket, please click on the link to FireFold returns system at the bottom of this page. A representative will review your return request as soon as possible, and will contact you when your request is authorized.

To open the FireFold Returns form in a new window, Click Here.

To Return a Defective Item

When choosing to return a product from your order, please state the defective nature of the product in your return ticket. “Someone will respond to you with an RMA #, as well as an address to return the item to. Return the item along with the receipt for the return shipping cost. Once we have received the item, our Tech Support team will check the item to confirm that it is defective. If when we receive the item, we confirm that it is defective, we can issue you a refund for your return shipping not to exceed the original shipping charges. You will be contacted with the results of the test and further options.

If You Received a Wrong Item

Please contact us within 10 days of receiving order to report any discrepancy. After 10 days, FireFold is no longer responsible for any order content issues. To return an item that you received that was not correct, please contact a Customer Service Representative at 704-979-7100 during our office hours. Our customer service representatives will be glad to help you correct your order. You will be shipped the correct item on the same business day that you contact us. If you used UPS as your shipping method, you will receive a pre-paid return label to return the incorrect item. Shipping options on returned packages can be negotiable and our representatives will discuss the options that are available to you.

To open up a Return Ticket Click Below