All products returned MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories or documentation provided by the manufacturer or FireFold. If a return is made and the item is not 100% complete, a refund may not be issued. All issues except for warranty replacements must be handled within 90 days of the order being placed.

FireFold offers up to 90 days on all returns. We offer a 30 day no restocking fee for returns. After 30 days have passed we offer a 15% restocking fee with all refunds given out in gift card form. Please contact a Customer Service Representative prior to the return to discuss any questions you may have about opened or partial returns. FireFold recommends you fully insure your return shipment in the case it is lost or damaged. For your protection, use a carrier that can provide you with proof of delivery. To prevent any dissatisfaction or returns, FireFold offers free sales and technical support to ensure you are getting the product you desire prior to returning the items. Please contact us during business hours for any questions you may have.

Return Terms

• Items must be returned within 90 days of order placement.
• First 30 days are worry free with no restocking fee and are refunded via the method you paid originally. Items returned after 30 days will incur a 15% restocking fee and be refunded in gift card form.
• You have 10 days within the issuance of the RMA # to ship out your return. If the item is recieved after this 10-day window, the package will be refused.
• Items returned must be in like new, resalable condition with all packaging intact. If the item is not, a 15 to 25% restocking fee will be assessed, depending on the condition of the item.
• Wi-Ex products do not follow the regular RMA terms. All Wi-Ex products are subject to a 15% restocking fee, regardless of when they are returned.
• Shipping Charges will not be refunded.
• Items returned without approval from contacting us will be refused.
• All items must be returned in their sealed original containers or they will be subject to the restocking fee. All items must be complete. FireFold is unable to accept returns with missing parts.
• Items in retail packaging must be in like new condition. This includes tears, written on, or open. Items that do not have complete or torn retail packaging will be subjected to the 15% restocking fee.
• PriceMelt items may be returned for store credit only.
• Clearance items can only be returnable if defective. We only clearance out items if we are no longer planning to stock them.
• Return Requests are not a form of canceling an order before it is placed. Please call customer service during business hours to cancel an order.
• It may take up to fourteen (14) business days after receipt of a return for it to be processed.

How do I start the return process?
Please have your order number available and contact customer service at 704-979-7100 during our regular business hours to process any return or exchange so that we can get your request processed in a timely manner.

To Return a Defective Item
When choosing to return a product from your order, please state the defective nature of the product. Someone will respond to you with an e-mail that contains an RMA # for you, as well as an address to return the item to. Return the item and a receipt that shows the costs of postage for the package. Once we have received the item, our Tech Support team will check the item to confirm that it is defective. You will be contacted with the results of the test and further options.

If You Received a Wrong Item
To return an item that you received that was not correct, please contact a customer service representative during our office hours. Our customer service representatives will be glad to help you correct your order. You will be shipped the correct item on the same day that you contact us. If you used UPS as your shipping method, you will receive a return label to return the incorrect item. Shipping options on returned packages can be negotiable and our representatives will discuss the options that are available to you.